Insurance Agents- What You Should Know About the Claims Process

8/17/2020 (Permalink)

As a leading restoration vendor in the insurance industry, our experts will guide agents and insureds through the claims process.

When an individual experiences serious water or fire damage to their home or business, they often do not know what to do. Feeling overwhelmed and unsure, they often rely on their insurance agent for answers. Their initial questions are who they should call for help and if the insurance company will cover the restoration costs.

As an insurance agent, it is important for you to provide clear answers about the restoration process and encourage them to begin mitigation as soon as possible to avoid future damages. Each individual loss and claim will have their own unique challenges and scope of work. However, general cleaning and restoration processes remain the same.

 The Water Restoration Process

Step 1: Emergency Contact

Our emergency restoration team is available 24/7/365. For assistance, please dial 985-871-5375.

Step 2: Water damage inspection and assessment

A water restoration project manager will assess the extent of damages and define the scope of work to be performed.

Step 3: Water removal and extraction

All standing water will be extracted, and any unsalvageable materials will be removed.

Step 4: Drying and dehumidification

Fans and dehumidifiers will be strategically placed to stabilize the environment and dry wet materials. The drying process is usually complete in three days.

Step 5: Cleaning and sanitizing

All the affected floors will be cleaned. When necessary, an antimicrobial agent will be applied to prevent future damages. SERVPRO of Greater Covington and Mandeville is registered with the state to apply all chemicals used during the cleaning and restoration processes.

Step 6: Restoration

After mitigation, our rebuild team at Complete Restoration Services can replace the removed materials and make it “Like it never even happened.”

 The Fire Restoration Process

Step 1: Emergency Contact

Our emergency restoration team is available 24/7/365. For assistance, please dial 985-871-5375.

Step 2: Fire damage inspection and assessment

A fire project manager will assess the extent of damages and define the scope of work to be performed.

Step 3: Roof tarp and Board-up service

When necessary, our team will provide board-up and tarping services to prevent further damages from weather or vandals.

Step 4: Water removal and drying

Oftentimes, the water used to extinguish the fire causes more damages than the fire itself. Our water restoration team will extract loose water and initiate the drying process.

Step 5: Smoke and soot surface removal

Utilizing specialized equipment and techniques, our fire restoration team will remove smoke and soot damages from the building structure.

Step 6: Cleaning and repair

Our team will determine which contents can be cleaned and restored and which contents need to be replaced. We will clean what is determined salvageable and discard the rest. Nothing will be thrown away without our customer's approval.

Step 7: Restoration

Once our fire cleaning team has completed their scope of work, our reconstruction team, Complete Restoration Services, will begin the rebuild process.

Our Commitment to Insurance Agents

Insureds have the right to choose any contractor they like to perform mitigation and restoration services. By recommending SERVPRO of Greater Covington and Mandeville, insurance agents can rest assured knowing our team will provide the best customer experience. Locally owned and operated, our restoration team has served this community since 2009. Our technicians are highly trained and IICRC certified. Whether the loss is seemingly insignificant or a large disaster, SERVPRO of Greater Covington and Mandeville can make it seem “Like it never even happened.”

We work with all major insurance companies and are a preferred vendor for numerous third-party claims management companies. With extensive knowledge of the insurance industry, we can guide insurance agents and their insureds through the claims process. We work with adjusters to determine the best solution for the home or business owner.

SERVPRO of Greater Covington and Mandeville also offers no charge continuing education classes for insurance professionals to help educate them on the restoration and claims processes. For more information regarding claims, restoration, or continuing education classes, please send an email to kayla@SERVPROofcovington.com