What our Customers say...

Water Damage Testimonials

Kristin and Jordan were wonderful. They explained everything prior to starting the procedure. Very professional. I would recommend anyone to them.

SERVPRO of Greater Covington and Mandeville was recommended to me. I had moisture damage and wet batting insulation under my townhome. Two very professional men came out, on time, and removed the wet and moldy insulation. They bagged it all up and carried it away. Jami Delvalle came out to the townhome to make sure everything was going well. The cost was reasonable. I highly recommend this very professional company.

Everyone from SERVPRO of Greater Covington and Mandeville has been professional and polite. They were concerned with what happened, compassionate with the situations, and went over and above in their work. Thank you! SERVPRO of Greater Covington and Mandeville made a bad situation easier to deal with.

Very helpful and considerate of our health needs and explained every step with patience.

Super great to work with and very accommodating. Give them raises :)

They are the utmost professional and knowledgeable people in their field! They are kind and considerate and a pleasure to have in our home.

When the flooding occurred, I was devastated. Tristan came in, took control of the chaos, made the process so easy. He and the adjuster sat down with me, so there would be no unexpected complications. He segued the rebuild team into an effortless transition. I could not be where I am today w/out Tristan & his team.

Kayla Theriot, along with her team at SERVPRO, are excellent responders!! — I’ve had the opportunity to see them in action, after one of my insurance clients had water damage in their home... Kayla & her team responded over the weekend with rapid service, turning a stressful situation for my client into a positive experience, with a great solution and outcome. They intervened by cleaning-up, plus taking inventory of the damage, then reported in a very timely manner to my client’s insurance carrier, saving my client a great deal of time, plus reducing my client’s stress. — I highly recommend Kayla & her team... immediately, after any damage... inside of a home, dwelling, or building!


John went above and beyond to explain the process & make us comfortable with it. The whole team was timely, efficient & courteous.

I had full confidence that SERVPRO was handling our job efficiently even though we were out of town. The staff communicated with us throughout and we very happy despite the circumstances that brought them here.

Everyone I came in contact with was very professional. It started from the first lady that I spoke to on the phone, the field supervisor overseeing the work at my house, to the guys cleaning the room. They helped ease the stress and major burden that I had of a pipe busting with substantial water damage. Everyone I spoke with said in the first few minutes of talking to me, “we will take care of you, do not worry.” My insurance carrier sent me to another company initially, and it was a mess from the get-go. I am so glad that I knew of SERVPRO, and called them for help! They did indeed take care of me, answered all my questions, and took excellent care of my home. I would highly recommend SERVPRO of Greater Covington and Mandeville to anyone.

Outstanding job. Highly recommended.

They were professional, friendly, informative, and made a horrible situation bearable.

Very professional team.

Everyone was very professional and courteous throughout the job and they explained everything in detail to me before the job began. I would recommend SERVPRO of Greater Covington and Mandeville to everyone. 

My insurance company recommended SERVPRO to clean up water damage in my home. I am happy they did. Tristan was very professional and his crew did a great job cleaning everything up quickly. I was so impressed with their work that I decided to use them for my home repairs as well. I cannot say enough good things about this company. The work they did was outstanding. My house looks better than it ever has. Coty, the Project manager for my repairs, was quick to answer any question I had and help me get through a bad situation. The flooring installers for SERVPRO did top notch work. I would recommend this company to anyone needing home repairs. 

"Everyone I dealt with at SERVPRO was amazing. They were polite,  courteous and on point every step throughout the process. Their efforts brought a sense of calmness to a very difficult situation for my family." 

I had a water event in my home and your employee, Shawn, was the first person I had contact with. Not only did he handle the tasks of the job professionally, he was so kind when I was really at a loss. It is not very often that I am moved to write a company but I just could not pass up the opportunity to let you know of the value of this young man. I really hope none of my friends or family needs you any time soon but I will certainly let them know how great of a job you all did.

We are very pleased with the professionalism and the services provided, but I think what impressed us the most was the respect we were given by the two gentlemen who worked with us. Thank you for the exceptional work and for exceeding our expectations. I hope that God gives us other, if less messy, opportunities to work together again in the future.

Thankful for the technicians experience. I wasn't aware that my closest was soaking wet, carpet and walls. It would have been days or weeks before I noticed.

Wonderful experience working with you guys. Thank you for everything!!

This crew from the SERVPRO franchise, was the most professional group I have experienced.

Everyone was great! Always called before doing anything!

They were all very nice and knew what they were doing.

Although in comparison our damage was relatively moderate, SERVPRO of Greater Covington was able to come out the next day. This was at our request as it wasn't necessary for them to come out immediately, although they offered, & the workers immediately began tearing everything that was affected by the water leak. They called a couple times each day just to check in and that everything was still in operation. They helped reduce our stress during this trying time. Thank You SERVPRO!

Quick and Professional support to a bad situation.